How can we help?

1. Launch the app — you'll see the Auth screen with Sign Up and Log In options.
2. Tap Sign Up.
3. Enter your email — used for account recovery and confirmations.
4. Create a password meeting these requirements: - At least 8 characters - At least one uppercase letter - At least one lowercase letter - At least one number - At least one special character (!@#$%^&*()_+-=[]{}|;:'",.<>?/)
5. Confirm your password — if it doesn't match, an error border appears.
6. Tap Continue — disabled until all requirements are met.
7. Check your email and click the confirmation link we send you.
8. You're redirected to profile setup (see "Setting up your profile" below).

Common issues:

• Weak password error — the password requirements box shows which criteria are still missing.
• Email confirmation timeout — if the link expired, tap "Problem signing up?" and reset to start over.
• Email already in use — try signing in instead.

Yes. On the Auth screen, scroll past the email/password form to find the Google and Apple buttons.

• Google: A system dialog asks you to select a Google account. You skip email confirmation and go straight to profile setup.
• Apple: Authorize via Apple Sign In. You can hide your email (Crawlr receives a relay address) or share it. Your full name is pre-filled from your Apple ID on first sign-in — you can edit it.

Common issues:

• Apple relay email — if you chose "Hide My Email," Crawlr receives a masked address (e.g. xyz@privaterelay.appleid.com).
• Already signed up with email/password — you must use the same sign-in method going forward.

1. From the Auth screen, the default tab is Log In.
2. Enter your email and password.
3. Tap Continue.
4. You're authenticated and taken to the Map tab (or to profile setup if you haven't finished it).

Common issues:

• "Invalid email or password" — appears as a toast and doesn't reveal which field is wrong (for security). Double-check both and try again.
• Account Suspended / Banned — see the Safety & Reporting section.

1. From the Sign In screen, tap Reset under "Forgot your password?".
2. Enter the email tied to your account and tap Continue.
3. Check your email for the reset link.
4. Tap the link — it opens the app and shows Reset Password.
5. Enter your new password (same requirements as sign-up).
6. Confirm and tap Continue. You'll be signed out and returned to Sign In — sign in with your new password.

Common issues:

• Rate limiting — too many reset requests in a short window will trigger "Too many attempts. Please try again in a few minutes."
• 60-second cooldown per email between requests.
• Reset link expired — request a new one.
• No email received — check your spam/junk folder.

Yes. Once signed in, go to Settings → Reset Password. You'll enter your current password followed by a new one. (Only available if you signed up with email/password — Google/Apple users manage credentials through those providers.)

1. Scroll the wheel picker to your birth date.
2. Tick "I confirm I am of legal drinking age."
3. Tap Continue.

You must be 18 or older to use Crawlr. If you select a date that makes you under 18, the Continue button stays disabled and a back chevron lets you cancel — this deletes your incomplete account.

Enter your display name (first and last name recommended). If you signed in with Apple, this is pre-filled from your Apple ID — you can edit it.

Type a username. Special characters are auto-sanitized to alphanumeric + underscores. The app checks availability in real time with a 400ms debounce — you'll see "Username already taken — try another!" if it's in use.

Tap the avatar to open the photo library cropper. Pinch to zoom (up to 5x), drag to reposition, then confirm. You can skip and add one later.

Choose from Man, Woman, Non-binary, or Prefer not to say. You can skip this.

If you have a code from an ambassador, enter it. Invalid codes show "That referral code isn't valid." in red. You can skip this step entirely.

After step 6, you see "You're all set!" — tap Continue to enter the app at the Map tab.

Location (Required for Map) - Prompted when you first open the Map tab. - Used to centre the map, find nearby pubs, and record your route during an active crawl (background location is only active during a live crawl). - If denied: the map shows "Location access denied. Please enable location services in Settings." You can still browse pubs manually.

Photos (For profile picture & message attachments) - Prompted when you tap the camera icon during profile setup or attach a photo to a message. - If denied: you can skip the photo or use a different method.

Camera (For check-in photos) - Prompted when you try to take a check-in photo during an active crawl. - If denied: you can't take check-in photos but can still participate in the crawl.

Push Notifications (Optional) - Prompted automatically the first time you sign in. - If denied: you won't receive friend requests, messages, or crawl invite alerts. The app works normally otherwise. - You can enable notifications later in iOS Settings → Crawlr → Notifications.

If you denied a permission and want to re-enable, go to iOS Settings → Crawlr and toggle it on.

1. Map (magnifying glass) — Browse pubs on an interactive map, search for specific venues, plan a new crawl.
2. Crawls (three people) — View upcoming and completed crawls, plan or join a crawl. A badge shows unread crawl invitations.
3. Add (plus) — Special behaviour: - If you're in an active crawl, this opens the active crawl full-screen. - If not, tapping enters crawl planning mode.
4. Messages (chat bubble) — 1:1 and group chats.
5. Profile (person) — View/edit your profile, settings, badges, friend requests, and sign out.

The tab bar auto-hides when you scroll down inside a tab — scroll back up to reveal it.

Common causes:

• You're offline — Check your connection. The app uses cached data first; once online, fresh data loads silently.
• Location permission pending — Tap the location button or grant permission in iOS Settings.
• Profile setup incomplete — Complete required steps (DOB, Name, Username).
• Account Suspended or Banned — Contact help@crawlr.com to appeal a suspension. Banned accounts cannot be restored.
• iOS version too old — Crawlr requires iOS 26.0 or later.

• Before clicking the confirmation email — Your account is created but unconfirmed. Click the link anytime once back online.
• During profile setup — Go back online and refresh to continue.
• After first login — The app uses local cached data and syncs when you reconnect.

Not currently. Crawlr is iOS-only.

1. Open your Profile tab.
2. Tap the pencil Edit icon.
3. Tap Full Name at the top.
4. Enter your new name and tap the checkmark to save.

Changes sync immediately and appear in your existing chats after a refresh.

1. Profile → Edit.
2. Under GENERAL, tap Bio.
3. Type your bio (multi-line supported).
4. Tap the checkmark to save.

Bios go through automated content moderation. If your bio is flagged, you'll see a red message explaining why.

1. Profile → Edit → User Name.
2. Type a new username (starting with @).
3. The app checks availability in real time — a green checkmark means it's free.
4. Tap the checkmark to save.

14-day cooldown: You can only change your username once every 14 days. During the cooldown, you can only revert to your previous username (this is allowed as an exception). Username must be 3+ characters, alphanumeric + underscore.

1. Profile → Edit → Pronouns.
2. Choose from predefined options or enter custom pronouns.
3. Toggle Show Pronouns to control whether they appear on your profile.
4. Tap the checkmark to save.

1. Profile → Edit → Gender.
2. Choose from the available options.
3. Tap the checkmark to save.

Gender is set during sign-up and currently editable here.

Email: Read-only in-app. To change your email, contact support.

Phone: Phone number editing is not currently available.

1. Profile → Edit.
2. Tap your avatar.
3. Choose from Library in the menu that appears.
4. Select a photo.
5. Crop using pinch (zoom) and drag (pan). The white square shows what will be saved.
6. Tap the orange checkmark (top right) to confirm.
7. Save your profile.

Pictures are cropped to a 1:1 square, compressed to JPEG at 0.8 quality, and capped at 1200px on the longest side.

1. Profile → Edit → tap your avatar.
2. Tap Remove Current Picture.

Your profile reverts to the default avatar.

JPG, PNG, GIF, and HEIC are all accepted. They're converted to JPEG on upload. Animated GIFs are not supported — only the first frame is used.

Settings → Notifications. Toggle on or off for each category:

• Crawl Schedule Notifications — schedule updates for crawls you're in
• Crawl Activity Notifications — members joining/leaving, chat messages
• Picture Reminders — reminders to take pictures during crawls
• Crawl Invites — new crawl invitations
• Messages Notifications — new direct messages
• Achievements Notifications — badge unlocks
• Friend Requests — incoming friend requests

Device-level permissions (iOS Settings → Notifications → Crawlr) must also be enabled for push notifications to arrive. In-app badges may still appear even with categories toggled off.

Settings → Appearance. Choose Light, Dark, or System (follows your iOS device setting).

Settings → Units. Toggle between Metric (km) and Imperial (miles). This affects distances on badges, stats, and crawl maps. Default is Metric.

Settings → Reset Password. Enter your current password, then your new one. You stay logged in after the change.

If you signed up with Google or Apple, you don't have an email/password account in Crawlr — manage credentials through those providers.

Not directly in the app. Email is tied to your Crawlr account. Contact support to change it.

1. Settings → scroll to LOG OUT.
2. Tap Log out.
3. Confirm.

Signing out clears your local cache, removes notification tokens from the server (no more push notifications), and returns you to the sign-in screen. Your data is preserved on the server.

1. Settings → scroll to the bottom → Delete account.
2. Read the deletion notice carefully.
3. Type DELETE in the confirmation field.
4. Tap Delete my account.

This is permanent and cannot be undone. Data is removed within 30 days.

What gets deleted: - Your profile, bio, and profile picture - Your friends, followers, and favourite pubs - Your check-ins, ratings, and crawl memberships

What remains: - Crawls you created (they remain in the system) - Your messages in group chats (attributed to "Unknown user") - Safety reports (retained per legal requirements — see Safety section)

1. Settings → Blocked users.
2. Find the user in the list.
3. Tap Unblock.
4. Confirm.

They can now find your profile and send friend requests again. Unblocking does not restore previous friendship.

Settings → Blocked users shows everyone you've blocked with their name, username, and profile picture. Users who blocked you do not appear here.

• Private (default): Only friends can see your crawls, stats, and profile content. Existing followers stay but can't see your content. Your followers and following lists are hidden.
• Public: Anyone can see your crawls, stats, followers, and following.

Settings → Profile Privacy. Toggle the Private account switch and confirm.

When switching from public to private, existing followers can no longer see your content until you go public again.

Settings → Privacy & Location:

• Show Online Status and Location — master toggle. Off = you appear offline to all friends.
• Location Sharing (visible when online status is on):
• Off — no location sharing
• All Friends — all friends see your real-time location during active crawls
• Selected Friends — toggle individual friends

Location is only shared in real time during a crawl. It is not stored persistently and is discarded when you close the app or turn off sharing.

• Friends are bidirectional — both parties must accept. Friends can message you, invite you to crawls, and see your real-time location during active crawls (subject to your sharing settings).
• Followers are one-way — they see your public activity but can't message or invite you. You can follow someone without being friends.

Profile → Followers (under the profile header). Tap any follower to view their profile. On a private account, only you can see this list.

Profile → Following (under the profile header). You can unfollow from this list.

To add a friend, open their profile and tap Add Friend. They'll receive a friend request notification.

To remove a friend, long-press their entry or use the profile menu and select Remove Friend.

Achievements you unlock by completing milestones — visiting unique pubs, walking certain distances, social interactions, time-based achievements. Each badge has multiple tiers (Bronze, Silver, Gold, etc.) with progression.

Profile → Badges. Badges are grouped by category. Locked badges show unlock requirements; unlocked ones show your progress toward the next tier.

Tap any badge card to open its detail view. You'll see your current tier, a progress bar, the next-tier requirement, and the unlock date if applicable.

Yes — a celebration screen appears in-app, and a push notification is sent (if achievement notifications are enabled).

Yes. You can view any public profile or any private profile if you're friends.

• Public profile: crawls, stats, followers, following, friends
• Private profile (not friends): name, bio, profile picture, and a lock icon
• Private profile (friends): full access
• If they blocked you: "This user has blocked you"
• If suspended or banned: "This account is unavailable"

Yes. Tap their avatar to open it full-screen. Tap or swipe to close.

Not self-service in the app. Contact support with your email and proof of identity. You'll receive your data dump via email within the GDPR-mandated 30-day window.

A crawl is a guided group outing to visit multiple pubs in a planned route. You can create a crawl with a custom title, description, and list of pub stops, invite friends, and either start it immediately or schedule it for later. The app tracks your group's progress in real time.

Crawls have four lifecycle states: - Upcoming — scheduled but not started - Active — currently in progress - Completed — finished - Cancelled

Member invitation status: pending → accepted/declined. Only accepted members appear in the active group during a crawl.

No hard limit. The app warns if you add only one pub but lets you proceed. Very long crawls naturally have longer travel time.

Yes, but with restrictions:

• Can do mid-crawl: Add nearby pubs to the route via Add Pubs in the active crawl view.
• Cannot do mid-crawl: Edit title, description, start/end locations, scheduled date, visited pubs, or member list.

1. Tap the + button or Create Crawl on the Crawls tab.
2. Info tab: Enter a title and optional description.
3. Crawl tab: Add pubs by search, browsing nearby, or filtering. Set start and end locations (start defaults to your current location). Set the date and time. Toggle Optimize Route to reorder stops for efficiency.
4. Friends tab: Invite friends. Optionally toggle Create Group Chat.
5. Choose Start Now or Schedule for Later.
6. Tap Create Crawl.

Note: Search results only show pubs, bars, breweries, and wineries by design. Restaurants, cafés, and other venues don't appear.

• Start Now: The crawl begins immediately for you. Friends who accept after you've started see a "Join the group" prompt.
• Schedule for Later: Invitations are sent and the crawl waits for the scheduled time. You'll need to explicitly begin it — the app doesn't auto-start. A reminder notification is sent 1 hour before the scheduled time.

Yes — toggle Optimize Route in the Crawl tab. The app reorders pubs to minimize total travel distance given your start and end. Once the crawl is active, route order is fixed.

In the Friends tab of the crawl planning sheet: 1. Tap Add Friends and select people. 2. Optionally invite entire group chats — all members of those chats receive the invitation. 3. When you tap Create Crawl, invitations are sent.

No. The picker only shows your existing friends. Send a friend request first.

Their status becomes "declined" and they won't appear in your active group. There's no automatic re-invite mechanism — you'd need to create a new crawl.

1. Open the invitation from your Crawls tab or notification.
2. Tap Accept.
3. If the crawl is already active, a sheet offers two options: - Join the group — skip to where the group currently is - Start from the beginning — walk the full route from the start
4. Choose one — you enter the active crawl.

• Join the group — places you at the current pub where your friends are. You catch up immediately, but you'll have missed earlier check-ins.
• Start from the beginning — places you at the first stop. You walk the full route while seeing your friends' real-time locations on the map.

Either way, you're in the same active crawl — the group sees your location and you see theirs.

1. As you arrive at a pub on the route, the app detects you're within ~150 m.
2. A check-in prompt appears asking you to confirm.
3. Tap Check In.
4. Take or upload a photo (or skip).
5. Optionally leave a 1–5 star rating.
6. Tap Done.

Your check-in broadcasts to the group in real-time with your photo and rating, appearing in the activity ticker.

Limits: - You must be within ~150 m to check in. Too far away → "You're too far from this pub to check in." - Up to 3 photos per user per pub per crawl. - Check-ins are permanent once submitted.

1. In the active crawl view, swipe the pub carousel at the bottom, or tap a pub directly.
2. Tap Directions for turn-by-turn navigation.
3. The app shows real-time MapKit directions with travel time and distance.
4. When you arrive (within ~150 m), a check-in prompt appears automatically.

You're not locked into a linear order — you can jump to any pub in the route.

Yes — the map shows real-time pins for group members who have location sharing enabled. Location updates broadcast about every 30 seconds, so there's a slight lag.

If a member has location sharing off, their pin doesn't appear. Adjust your own sharing in Settings → Privacy & Location.

Yes. In the pub carousel or stops list, swipe or tap the skip icon. A skipped pub won't trigger a check-in prompt. Skipping is per-user — your friends still get the check-in prompt when they reach it. Skipped pubs aren't broadcast to the group.

1. Tap Add Pubs in the active crawl view.
2. Search or browse nearby pubs.
3. Select one — it's appended to the end of the route.

You can only add pubs near the current route. There's no re-optimization after adding.

A scrolling log of group events during the crawl — check-ins (with photos and ratings), join events, and other group activity. Tap to expand entries.

1. Tap the End Crawl button or menu option.
2. Confirm.
3. The app submits your completion. If the network fails, it retries up to 3 times automatically. If all retries fail offline, you're alerted to check connectivity.
4. You see the completion summary.

Ending is per-user — your friends can continue independently.

The completion screen shows: - Crawl title and basic info - A timeline of all check-ins and group events - Aggregated stats (total distance, duration, stops visited) - Photos from all group members (sorted by timestamp) - Individual ratings from you and other members - A map of the route walked

The summary aggregates data from the whole group, not just you.

Yes. On the completed crawl view, tap Add to Profile at the bottom. Your friends can then see this crawl on your public profile with photos, route, and ratings.

Only crawls you created or fully completed appear on your profile.

Yes — tap the menu (three dots) and select Delete crawl.

• If you're the creator: the crawl is removed for everyone.
• If you're a member: you leave the crawl. Others can still see it.

Deletion is permanent.

1. Tap the Map tab.
2. The map shows nearby pubs automatically.
3. Use the search bar for specific venues. Search needs at least 3 characters and debounces for 300 ms.
4. Use the filter button to narrow by pub type or features.
5. Tap any pin for a preview, or tap View Details for the full screen.

Note: By design, only pubs, bars, breweries, and wineries appear. Cafés, restaurants, and other venues are filtered out.

The pub detail screen shows: - Photo carousel and map location - Name, address, phone, website - Hours and current open/closed status - Pricing level (£, ££, £££, ££££) - Tabs: Info (general), Features (beer, wine, cocktails, outdoor seating, live music, LGBTQ-friendly, accessibility), Reviews (Crawlr user ratings)

Not all pubs have complete information.

Yes. Tap the filter button on the map or search results. Filter by pub type (bars, breweries, wine bars, nightlife), features (beer, wine, cocktails, outdoor seating, live music, LGBTQ-friendly), price level, opening hours, accessibility, and payment methods.

Filters stack — select multiple to narrow. Filters persist until you clear them manually.

On the pub detail screen, tap the heart icon. It turns red. Tap again to unfavourite. Changes are optimistic — instantly reflected — and rolled back if the network call fails.

Yes. Tap the count near the heart icon to see friends who've favourited this pub.

Tap the Favourites (or Saved) tab. Your favourites are synced across devices.

1. On a pub detail screen, tap Invite.
2. Select friend(s).
3. The app sends each friend a direct message with the pub details.

Pub invites are direct messages, not formal crawl invitations — they don't appear in the Crawls tab.

Pub invites appear in your direct messages. Tap the invite message to view the pub. If you decline an invite, you won't be re-prompted for that same pub.

1. Messages tab.
2. Tap Compose (+).
3. Select a friend.
4. Type and send.

You can only message friends.

Yes. Tap the attachment icon, select a photo, and send. Photos are uploaded to the backend and cached locally for fast re-display.

Yes. When creating a crawl, toggle Create Group Chat in the Friends tab. All invited members are added automatically. The chat persists before, during, and after the crawl.

Scroll to the top of a conversation — older messages load in batches of 30. Once loaded, they're cached for fast access.

1. Search by name or username.
2. Open their profile.
3. Tap Add Friend.
4. They receive a notification. Once they accept, you're friends.

Friend requests are required before you can message or invite to a crawl.

Yes — view their profile to see crawls they've added to their profile (via Add to Profile on a completed crawl).

You can't access live data (e.g., real-time location) of friends whose crawl you weren't invited to.

During an active crawl, your location broadcasts every ~30 seconds if sharing is enabled. Control who sees it in Settings → Privacy & Location:

• Everyone — all group members
• Selected Friends — pick specific friends
• Off — no one

Setting cascades to every active crawl you're in. Location is real-time only — not stored persistently.

On the pub detail screen, tap Directions. MapKit opens with turn-by-turn navigation from your current location.

Yes — during an active crawl, the route polyline shows all stops in order. Segment lines connect consecutive pubs. Zoom and pan to inspect.

If pubs are added mid-crawl, the polyline updates immediately.

No hard limit. Very long routes show extended travel times. The app calculates total distance and estimated time during planning — review before creating.

The Report sheet is a 3-step flow:

1. Category picker — choose why you're reporting
2. Emergency interstitial — shown for critical categories during a live crawl, with hotline numbers
3. Notes & submit — add optional details and submit

Entry points across the app:

Categories vary by what you're reporting:

User profile Physical threat • Sexual harassment • Underage user • Fake identity • Hate speech • Inappropriate profile picture • Spam • Other

Message or check-in photo Physical threat • Sexual harassment • Underage user • Hate speech • Inappropriate content • Spam • Other

Group chat Physical threat • Sexual harassment • Underage user • Hate speech • Inappropriate content • Harassment or bullying • Spam • Other

Crawl or crawl image Physical threat • Underage user • Hate speech • Inappropriate crawl content • Harassment or bullying • Spam • Other

Pub review Hate speech • Inappropriate content • Spam • Other

During an active pub crawl (any subject): Spiked drink / suspected drugging • Physical assault • Sexual assault / unwanted touching • Being followed / stalked • Underage person on this crawl • Aggressive crawl member • Crawl organiser misconduct • Venue overserving intoxicated person • Drug dealing on premises • Discriminatory treatment • Staff misconduct • Unsafe venue conditions • Other

Critical categories trigger an emergency interstitial with hotline numbers before the report is filed: - Physical threat / credible violence - Sexual harassment / assault - Underage user / person - Spiked drink / suspected drugging - Physical assault - Being followed / stalked

On every report: - Your user ID (used to prevent abuse and rate-limit false reports) - Who/what you're reporting - Category - Any optional notes - Timestamp

For message reports: - The full message text (captured at the time of report, in case the sender deletes it) - Any images (captured as UUIDs so they can be recovered if deleted)

For reports during an active crawl: - Which crawl ID - Which pub ID (if at a specific venue) - Not collected: GPS location, IP address, or list of other crawl members at time of report

Confidentiality: - Your identity is kept confidential - The reported user is never told who reported them

Immediately: You see a confirmation toast — "Report submitted. Thank you. Our team will review this shortly." The sheet closes.

Behind the scenes: - The report is sent to our backend - A server-side snapshot of the reported user's profile is captured - Critical reports trigger immediate moderation team notification - Non-critical reports are queued for review

Review timeline: - Critical categories: immediate notification to moderation team - High severity: reviewed within 24 hours - Medium severity: reviewed within 24 hours - Low severity (spam, other): logged and reviewed as capacity allows

Possible outcomes: - Content removed (message, photo, crawl post) - Account suspended or banned for severe or repeated violations - No action if the report doesn't violate our guidelines

You won't be notified of the outcome. This protects your privacy — the reported user can't retaliate if they don't know who reported them.

Can I withdraw a report? Not currently. Once submitted, reports cannot be withdrawn.

If you see "You've submitted too many reports. Please try again later." you've hit our rate limit:

• 10 reports per 24 hours across all content
• 1 report per target per 24 hours — you can't report the same user/item more than once a day

The limit resets daily.

Currently, the in-app Block button is being rolled out. Existing blocked-user management is available — see "How do I unblock someone?" below.

For the blocked person: - They can still see your public profile - They can't send you friend requests or messages - In a shared group chat, they see "This conversation includes a blocked user"

For you: - They won't appear in search results - Their direct messages to you won't arrive - In shared group chats, you see a banner indicating blocked members; their messages appear as "(Blocked user)"

Messages exchanged before blocking remain visible. Blocking only prevents new contact. The other person isn't directly notified.

1. Settings → Blocked users.
2. Find them in the list.
3. Tap Unblock and confirm.

Once unblocked, they can find your profile and send friend requests again. Unblocking does not automatically restore friendship.

Settings → Profile Privacy. Toggle between: - Private — only friends see your crawls and stats. Followers stay but can't see content until you go public. - Public — anyone can see your crawls, stats, followers, and following.

Settings → Privacy & Location:

• Show Online Status and Location — master toggle. Off means you appear offline to all friends.
• Location Sharing (visible when online status is on):
• Off — no sharing
• All Friends — all friends see your real-time location
• Selected Friends — toggle per friend

Location is shared in real time only during a crawl. It is not stored persistently and is discarded when you close the app or turn off sharing.

You must be 18 or over. Crawlr is strictly for adults and is subject to UK licensing law.

At sign-up: 1. Enter your date of birth 2. The app verifies you're 18+ 3. Tick "I confirm I am of legal drinking age"

If we discover you're under 18: - Your account will be suspended immediately - Your data will be deleted - Minimum information is retained to prevent re-registration

Age is currently self-reported via date of birth.

Per our Terms and Conditions (Section 3: Acceptable Use), you agree not to:

• Post or share illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or hateful content
• Harass, bully, stalk, intimidate, or threaten other users
• Impersonate anyone or falsely represent your identity
• Collect personal data about others without consent
• Send unsolicited spam or commercial messages
• Infringe third-party intellectual property rights
• Facilitate, encourage, or glorify drug use, violence, or crime
• Share child sexual abuse material
• Attempt to access, tamper with, or disrupt the app or others' accounts
• Use bots, scripts, or automated tools
• Circumvent a suspension or ban by creating new accounts

Our moderation team may: - Remove your content - Issue a warning - Temporarily suspend your account - Permanently ban your account

Severe violations result in immediate permanent bans, including: - Posting child sexual abuse material - Credible threats of violence - Serious harassment

We may refer severe violations to law enforcement, CEOP (Child Exploitation and Online Protection), or the IWF (Internet Watch Foundation).

Appealing: Email help@crawlr.com. We'll review but aren't obligated to reinstate.

A report has been filed against you or your content. Our team is investigating.

• Your account is not suspended — you can use the app normally
• You see a persistent banner in your Profile tab
• The outcome may be: no action, content removed, or suspension/ban if a violation is found
• You won't be told the outcome — reports are confidential

Suspended: - Full-screen blocking modal when you open the app - Usually temporary, often reversible after review or appeal

Banned: - Permanent closure - Full-screen blocking modal - Cannot create a new account with the same email - Other users see "unavailable profile" instead of yours

To appeal: Email help@crawlr.com with your username and why you believe the decision was wrong. Reinstatement is not guaranteed.

Account data Name, username, email, date of birth, gender, pronouns (optional), profile picture, account status. Retained: account lifetime + 30 days after deletion.

Social data Friends, followers, follow relationships, blocked users, crawl history, check-ins, pub favourites, badge unlocks. Retained: until you delete them or your account closes.

Location data Real-time location while on a crawl (shared with selected friends; not stored persistently). Crawl routes (GPS trail of completed crawls; stored as part of your crawl record). GPS at time of reporting is NOT collected.

Messages and media Chat messages, images in messages, check-in photos, crawl photos. Retained until you delete them or your account closes.

Report records Your report (who/what, category, notes), message snapshots (for message reports), crawl/pub IDs (for crawl reports). Retention: dismissed (2 years), actioned (7 years), pending (90 days). These are retained even after account deletion under legal requirements.

Crash and diagnostic data (Sentry) App crashes, errors, performance metrics. Retained 90 days. Cannot opt out.

Technical data Push notification tokens (while enabled), session tokens (during login).

Supabase — primary database, file storage, authentication.

Google — if you signed in with Google, your credentials are handled by Google.

Sentry — crash and diagnostic data (US-based, transferred under Standard Contractual Clauses).

Law enforcement — data may be disclosed if required by valid legal order or statutory obligation (e.g., CEOP investigation, court order, ICO data access request).

Moderation team — limited access to report records and flagged content for safety review.

Full account deletion: Settings → Delete Account → type DELETE → confirm.

What gets deleted: - Your profile, friends, favourites - Check-ins and ratings - Crawl memberships

What remains: - Crawls and group chats you created - Your messages in group chats (shown as "Unknown user") - Safety reports (retained per legal requirements)

Timeline: Data is deleted within 30 days.

You cannot currently delete individual messages, photos, or crawls — only your entire account.

Sentry captures app crashes, exceptions, performance metrics, and diagnostic info (OS version, app version). It does not access user personal data, message content, or location.

Retention is 90 days. You can't opt out — it's necessary for safe app operation.

In the app: - Settings → Privacy Policy - Settings → Terms and Conditions

On the web: crawlr.com/privacy. Contact help@crawlr.com for the Terms web URL.

These documents: - Explain what data we collect and why - Detail your rights under UK GDPR (access, rectification, erasure, portability, objection, withdrawal of consent) - Describe international data transfers - Are the canonical legal source

Yes. Hotline numbers appear in the report sheet (always visible as an expandable banner) and in the emergency interstitial (shown before submitting a critical report during a live crawl):

• 999 — Emergency services (police, ambulance, fire)
• 101 — Non-emergency police
• 116 123 — Samaritans (emotional support, crisis)
• 0300 123 1110 — Drinkline (alcohol concerns)
• 0808 800 5000 — NSPCC (child protection — shown for underage-related reports)

Tap any number to call directly.

No "Get me home" panic button exists. Crawlr does not provide an emergency exit, safe ride service, or panic button. Per our Terms (Section 8), you are responsible for your own safety during crawl activity.

At sign-up: You confirm you're 18+. No sobriety check-in or drink tracking features are built in.

In the app: No built-in "drink responsibly" prompts, BAC calculator, or designated driver matching.

In Terms (Section 8): "Crawlr facilitates social crawls involving alcohol. You are solely responsible for your own safety and that of others during any crawl activity."

Harm reduction available: - Emergency hotlines (including Drinkline) in the report sheet - Block users you're concerned about - Reports for "venue overserving intoxicated person" are reviewed and may result in venue warnings

Online Safety Act 2023 — reporting feature, age requirements, moderation SLAs.

UK Data Protection Act 2018 / UK GDPR — Nascent Group Ltd is the data controller. Your rights: access, rectification, erasure, data portability, right to object, withdrawal of consent.

Apple App Store Guideline 1.2 — apps that enable user reporting must expeditiously review reports and remove violating material.

UK Licensing Law — 18+ only, alcohol-related activities.

CEOP / IWF — we may refer cases of child exploitation to these agencies.